FAQs

General

What is TriggerCharts?

TriggerCharts is a company dedicated to providing SMART Indicators for serious traders.  The TriggerCharts Indicator Series is a structured and logical approach to analyzing and interpreting the markets that has its foundation in the principles of Auction Market Theory and Market Profile®, developed by legendary floor trader, Peter Steidlmayer.  For additional information see the About Us page.

What is the TriggerCharts / TradeStation Affiliation?

TradeStation Group, Inc., through its principal operating subsidiaries, TradeStation Securities, Inc. and IBFX, Inc. offers the TradeStation analysis and trading platform to the active trader and certain institutional trader markets. The TradeStation platform offers electronic order execution and enables clients to design, test, optimize, monitor and automate their own custom equities, options, futures and forex trading strategies. TradeStation acquired IBFX Holdings, LLC in November 2011, expanding TradeStation’s forex business in the U.S. and globally. TradeStation is a wholly owned subsidiary of Monex Group, Inc., one of the largest online financial services providers in Japan.

TriggerCharts is not directly affiliated with TradeStation.  However, the TriggerCharts indicators are only offered on the TradeStation Platform through the TradeStation Trading App store.

What does SMART Indicators mean?

Strategy Modified Algorithmically Reasoned Trading Indicators.  In other words, these indicators are not simply trend following.  The idea is to look backward to predict the potential forward price levels of key importance.

What is an algorithm?

According to Merriam-Webster, an algorithm is “a set of steps that are followed in order to solve a mathematical problem or to complete a computer process.”

In investing according to Investopedia.com, “Algorithms are now used throughout the financial world in areas like loan pricing, stock trading and asset-liability management. For example, algorithmic trading, known as “algo,” is used for deciding the timing, pricing and quantity of stock orders.”

Installation

How can I contact TriggerCharts?

For all of your questions or concerns, please feel free to contact us using our Contact Us page.

We will attempt to resolve your issue or respond to your request within 24 hours.

How can I change the settings of the indicators?

Yes! All of the settings for the indicators are fully customizable.  However, for those not interested in customizing, we provide you with default settings that we find extremely relevant and appropriate for today’s market environment.

For more information on configurable inputs and customization of the indicators, check out the following page:  Configuration

How can I get the indicators?

First, you will need to gain access to the TradeStation Platform.  Once that is completed, feel free to take a 10-day free trial of any or all of the indicators by visiting the TradeStation Trading App store.

Cost and Promotions

Is there a package of all the indicators available for a discount?

Yes! The Commander Series combines a package of all three indicators (Altimeter, Radar and AutoPilot) for a total cost of $149.  With this discount, you are getting three indicators for the price of 2, a whopping discount of 40% off the retail price.

To purchase these indicators for TradeStation, please visit the TradeStation Trading App store.

Can I get a free trial of any or all of the indicators?

Yes! A 10-day free trial can be obtained for any or all of the indicators by visiting the TradeStation Trading App store.

In addition, contact us to find out how to extend your trial of the indicators to a full month or have TradeStation pay up to $3,000 of the amount you spend on the TriggerCharts Indicators through a special rebate program.

What are the costs of the indicators and how can I subscribe?

Prices for the Indicators without TradeStation’s Rebate Program are listed below and can be found on the TradeStation Strategy Network:

All Three Indicators Combined in The Commander Series (Altimeter, Radar, AutoPilot) – $149

– Altimeter Only – $75

– Radar Only $75

– AutoPilot Only – $95

 

What is the TradeStation Total Rebate Program?

For additional information on the TradeStation Total Rebate Program, request information HERE

 

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Indicator Use

What type of trading or investing were the indicators designed for?

The indicators were designed to be utilized for various trading strategies, included but not limited to day-trading, swing-trading, longer-term investing, scalping, technical trading, momentum trading, position trading and many others.

They were also designed to be time-frame agnostic meaning that they can be utilized on any time frame. From as little as 1-minute or per tick all the way up to yearly + charts, but we do not suggest using any time frame less than 30-minutes.

I am a short-term / day-trader will this product work for my type of trading?

Yes! All of the indicators are optimized to work on various time-frames and trading instruments. For day-traders, we suggest looking at the indicators on a 15, 30 or even 60 minute time frame for signals.

I am a longer-term investor will this product work for me?

Yes! All of the indicators are optimized to work on various time-frames and investable instruments. For longer-term investors, we suggest looking at the indicators on a daily, weekly or even monthly time frame for signals.

How can the indicators help my trading / investing?

In its simplest form, there are only two scenarios that make up all trading which takes place within the global market place. The Commander Series helps to identify what type of market we are in as well as how (and when) to act while also managing risk and increasing the speed of analysis across multiple time frames.

To read more about how the indicators can help your trading / investing, check out the Goals of The Commander Series page.

What types of securities do the indicators work on (i.e. Stocks, ETFs, Currencies, Futures, Etc…)?

TriggerCharts Indicators are optimized for trading and analyzing stocks, ETFs, Futures and Forex instruments.

On futures contracts why is it best to use the continuous contract with the TriggerCharts Indicators? *IMPORTANT*

Using the continuous futures contracts or those beginning with the “@” symbol provide a longer history on price and volume which is used by the TriggerCharts algorithm to produce the indicators. Utilizing front or other month futures contracts for technical analysis does not provide enough data for accurate indicators.

Examples of Generic symbols include @ES (e-Mini S&P 500 Contract), @NQ (e-Mini NASDAQ 100 Contract), @GC (Gold Contract), @TY (10 Yr U.S. Treasury Note Contract).

The Key Reversal Indicator (KRI) says there is an error where I don’t have access to $INX?

For those who are receiving an error for the Key Reversal Indicator which indicates that you are not able to view the indicator as you do not have access to the S&P 500 Index $INX, you will need to complete the following:

In the TradeStation Platform, please go to Help / Account Services / Add/Remove Data or Features.

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You will need to log in to your TradeStation account in order to make changes to your data features. Once you are logged in, choose EDIT on the Manage Your Software and Data Subscriptions. 

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Then choose the U.S. Market Data tab.
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Open up the Index Data tab if it is not already open and make sure Standard & Poors (S&P) Indices is checked.
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Please note there is a $2.00 per month charge for Standard & Poors (S&P) Indices Data

Why does the Key Reversal Indicator (KRI) only work with the S&P 500 Index?

This indicator is pre-programmed to measure the U.S. equity markets. It does not use or require the user to input any securities.

Resources

Where can I find more information about how to use the indicators?

Check out the various pages for each indicator:

– Overviews of Indicators

– Configurable Inputs of Indicators

When you subscribe and download the indicators from the TradeStation Strategy Network, you will also receive a PDF of the instruction manual / user guide for all of the indicators.  Please also feel free to contact us  for a free copy of the instruction manual/user guide.

Do you offer any education or instruction on the indicators?

Yes! We offer various webinars discussing the indicators and also have replays of those previously recorded.  Check out the Events Page to sign up for upcoming webinars as there is limited space available.

For previously recorded webinars and other educational material, please check out the Education & Training section of the web site.

What indicators are offered?

– Altimeter
– Radar
– AutoPilot
– Simulator: (AutoPilot Lite) – A free version of AutoPilot that is restricted to only a few securities.

What do I get with a subscription to the TriggerCharts Indicators?

Besides actually getting the indicators, we provide you with a fully customizable desktop and workspace to utilize on TradeStation.  This will speed up the time it takes to get the indicators up and running on your TradeStation Platform.

In addition, you will be emailed a PDF copy of the instruction manual / user guide to review all of the indicators.  For a free copy of the instruction manual / user guide, please feel free to contact us HERE.

Do you offer the indicators on any other trading platforms?

At this time, TriggerCharts Indicators are available exclusively on the TradeStation Platform and Strategy Network.

We believe TradeStation provides the most efficient, cost effective and reliable trading platform for traders and investors alike.  Best of all, they offer multiple incentives to customers in order to get the platform for free and rebate the cost of the TriggerCharts Indicators.

For additional information on the TradeStation Total Rebate Program, request information HERE 

Support

I am having trouble getting the indicators to load on my TradeStation, is there someone I can contact about support?

Please feel free to use the Contact Us page and we will contact you to troubleshoot your issue.

For issues in loading the indicators on to TradeStation or other platform specific questions, please contact TradeStation.

Can’t Find what you are looking for?

NEITHER TRADESTATION TECHNOLOGIES NOR ANY OF ITS AFFILIATES HAS REVIEWED, CERTIFIED, ENDORSED, APPROVED, DISAPPROVED OR RECOMMENDED, AND NEITHER DOES OR WILL REVIEW, CERTIFY, ENDORSE, APPROVE, DISAPPROVE OR RECOMMEND, ANY TRADING SOFTWARE TOOL THAT IS DESIGNED TO BE COMPATIBLE WITH THE TRADESTATION PLATFORM. DISCLAIMER : NO OFFER OR SOLICITATION TO BUY OR SELL SECURITIES, SECURITIES DERIVATIVE, FUTURES PRODUCTS OR OFF-EXCHANGE FOREIGN CURRENCY (FOREX) TRANSACTIONS OF ANY KIND, OR ANY TYPE OF TRADING OR INVESTMENT ADVICE, RECOMMENDATION OR STRATEGY, IS MADE, GIVEN OR IN ANY MANNER ENDORSED BY TRIGGERCHARTS, LLC. THE INFORMATION MADE AVAILABLE ON THIS SITE IS NOT AN OFFER OR SOLICITATION OF ANY KIND IN ANY JURISDICTION. PAST PERFORMANCE, WHETHER ACTUAL OR INDICATED BY HISTORICAL TESTS OF STRATEGIES, IS NO GUARANTEE OF FUTURE PERFORMANCE OR SUCCESS. THERE IS A POSSIBILITY THAT YOU MAY SUSTAIN A LOSS EQUAL TO OR GREATER THAN YOUR ENTIRE INVESTMENT REGARDLESS OF WHICH ASSET CLASS YOU TRADE (EQUITIES, OPTIONS, FUTURES OR FOREX), THEREFORE, YOU SHOULD NOT INVEST OR RISK MONEY THAT YOU CANNOT AFFORD TO LOSE.